Jobid=612372970824270804 (0.1)
- Manage RFQs, purchase orders, and order entry.
- Handle post-order activities (e.g., date changes, expedites, order holds).
- Collaborate with internal teams (Sales, Operations, Materials Management, Quality, Product Management) on pricing, delivery, and terms.
- Resolve customer inquiries and complaints in a professional manner.
- Develop and strengthen relationships with customers and key stakeholders.
- Possible specialization: quoting or order fulfillment.
Are you accurate, efficient, and reliable?Do you like to work in a nice team?
Personal:
- Proactive, solution-oriented, and customer-focused.
- Strong time management and prioritization skills.
- Collaborative, accountable, and eager to learn
Customer Service:
- Excellent written, oral, and interpersonal communication skills.
- Empathy and active listening.
- Strong relationship-building and problem-solving abilities.
- Organizational and follow-up skills.
- Ability to work with CRM technologies and manage customer interactions (phone, live chat).
Requirements
- Education: High school diploma required; 2 years of college preferred.
- Experience: 2-5 years relevant work experience.
- Knowledge of B2B customer service.
- Proficient with ERP systems and CRM applications (e.g., Salesforce).
- Strong data entry skills.
Additional Information
- Fast-paced global work environment.
- Company values: agility, integrity, intelligence, empathy.
- Equal Opportunity Employer committed to diversity and inclusion.
- Physical requirements: ability to sit/stand, use hands, vision, hearing, and speaking.
- Contact Thomas van Boxtel – +31 6 83009319
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